Richmond Tuition | Last updated: March 2026

 

Richmond Tuition is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we use it. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Richmond Tuition is based at St Elizabeth’s Catholic Primary School, Queen’s Road, Richmond TW10 6HN. Our website address is: www.richmondtuition.co.uk. You can contact us at enquiries@richmondtuition.co.uk.

 

2. What Data We Collect

We may collect the following personal data:

• Parent/guardian name, email address and phone number
• Child’s name, year group and school
• Details of your child’s learning needs or areas of focus and relevant medical details (such as allergies).
• Payment information (processed securely; we do not store card details)
• Correspondence sent to us via our contact form or email
• If you leave a comment on our site, we collect the data shown in the comment form, your IP address and browser user agent string to help with spam detection

 

3. How We Use Your Data

We use your data to:

• Respond to enquiries and enrol children in our sessions or courses
• Manage tuition sessions and communicate updates or changes
• Send you relevant information about our services, where you have consented to receive it
• Process payments for tuition fees
• Detect and prevent spam
• Comply with our legal obligations

 

4. Legal Basis for Processing

We process your data on the following grounds:

• Contract: to deliver the tutoring services you have engaged us for
• Legitimate interests: to manage our business, communicate with you, and maintain website security
• Consent: for marketing emails, which you may withdraw at any time

 

5. Email Marketing

If you opt in to receive our newsletter or marketing communications, we will use your email address to send you updates about our services, courses and resources. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

 

6. Cookies

Our website uses cookies in the following circumstances:

• If you leave a comment, you may opt in to saving your name, email address and website in cookies for convenience. These cookies last for one year.
• If you visit our login page, a temporary cookie is set to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• Our website may also use basic analytics cookies to help us understand how visitors use the site. No personal data is collected via these cookies without your consent.

 

7. Embedded Content and Third-Party Services

Pages on this site may include embedded content such as videos or images from other websites. Embedded content behaves as if you have visited those websites directly and may collect data about you, use cookies, or track your interactions with that content.

 

8. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. We may share data with:

• Payment processors, to handle tuition fee transactions securely
• Email marketing platforms used to manage and send communications to subscribers
• Authorities, if required to do so by law

 

9. Data Retention

We retain personal data for as long as necessary to deliver our services and meet our legal obligations. Enquiry data from non-enrolled families is deleted after 12 months. Data relating to enrolled students is retained for up to 3 years following the end of their enrolment. Comments and their metadata are retained indefinitely to allow us to recognise and approve follow-up comments.

 

10. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

If you have an account on this site or have left comments, you can request an exported file of the personal data we hold about you, or request that we erase it, except where we are required to retain it for legal or security purposes.

 

11. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Where email marketing is used, subscriber data is stored on the servers of our email marketing platform, which may be located outside the UK. We ensure any such transfers meet UK GDPR requirements.

 

12. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website at: richmondtuition.co.uk/privacy-policy/

 

For any data-related queries, please contact: enquiries@richmondtuition.co.uk