Richmond Tuition | Last updated: March 2026

 

Please read these terms carefully before enrolling your child with Richmond Tuition. By booking a session or course, you agree to the following terms.

 

1. About Us

Richmond Tuition provides Maths and English tuition for children in Years 2-6, including weekly group and 1:1 sessions and intensive holiday courses. We are based at St Elizabeth’s Catholic Primary School, Queen’s Road, Richmond TW10 6HN. Contact: enquiries@richmondtuition.co.uk

 

2. Bookings and Enrolment

All bookings are subject to availability. A place is only confirmed once Richmond Tuition has received payment or you have received a written confirmation from us. We reserve the right to decline or cancel enrolment at our discretion.

 

3. Fees and Payment

Session and course fees are as published on our website or communicated to you at the time of booking. Payment is currently accepted in person or by bank transfer. Where online payment is introduced in future, the same terms will apply. Fees must be paid in advance unless otherwise agreed in writing.

 

4. Cancellation and Refunds

By Richmond Tuition: In the unlikely event we need to cancel a session, we will offer a replacement session or a full refund for that session.

 

By the parent/guardian:

• Weekly sessions: Bookings are taken on a half-termly basis. We offer a free, no-obligation trial to see if the sessions are a good fit for you and your child. After that, once enrolment is confirmed, we do not offer refunds for missed sessions.
• Intensive courses: Cancellations made more than 14 days before the course start date will receive a full refund. Cancellations within 14 days of the course are non-refundable, except at our discretion.

 

5. Conduct

We are committed to providing a safe, supportive and inclusive learning environment. We ask that all students treat tutors and fellow students with respect. Richmond Tuition reserves the right to remove a student from sessions if their behaviour is disruptive or unsafe, without refund.

 

6. Safeguarding

All Richmond Tuition tutors are QTS-qualified and DBS-checked. We take the safety and wellbeing of all children in our care seriously and follow appropriate safeguarding procedures. We have an appointed designated safe-guarding lead (DSL).

 

7. Photography and Media

We will not photograph or film your child without your prior written consent. Any images used for marketing purposes will only be used where explicit consent has been provided.

 

8. Online Payments (Future)

Should Richmond Tuition introduce online payments, all transactions will be processed via a secure third-party payment provider. We will not store payment card details. Full details of any online payment process will be made available at the time of introduction.

 

9. Liability

Richmond Tuition takes reasonable care to provide high-quality tuition. However, we cannot guarantee specific academic outcomes. Our liability is limited to the fees paid for the relevant sessions or course.

 

10. Changes to These Terms

We may update these terms from time to time. The current version will always be available on our website. Continued enrolment following any update constitutes acceptance of the revised terms.

 

For any queries, please contact: enquiries@richmondtuition.co.uk